Privacy Policy

1. Identity of the data controller

Store: Wax Candy
Owner: Wax Candy: Official Website
Address: Unit 3a 34-35 Hatton Garden, EC1N 8DX, London, United Kingtom
Website: www.wax-candy.uk
Contact email: contact@wax-candy.com

2. Hosting the site

Our website is hosted by o2switch, SIRET: 510 909 807 00032
RCS Clermont-Ferrand. O2switch complies with the GDPR and guarantees the security of your data.

More information: https://www.o2switch.fr

3. Data collected

We collect the following personal data:

  • First and last name
  • E-mail address
  • Mailing address
  • Phone number
  • Payment information (secure)
  • Browsing data (IP address, browser type, pages visited)

This data is collected during:

  • Account creation
  • Placing an order
  • Newsletter subscription
  • Sending contact forms
  • Browsing our site

4. Purpose of collection

Data is collected for:

  • Process orders
  • Ship the products
  • Manage customer relations
  • Send newsletters (with your consent)
  • Analyze audience and improve user experience
  • Comply with legal obligations

5. Sharing of data

Your data may be shared with:

  • Shopify (e-commerce platform)
  • Payment providers (Stripe, PayPal, etc.)
  • Carriers for delivery
  • Marketing tools, if you have consented to them

Your data is never resold.

6. Retention period

The data is kept for as long as necessary to:

  • Provide the requested services
  • Comply with our legal and tax obligations
  • Or until your deletion request

7. Data security

We use advanced security measures (SSL encryption, restricted access, etc.) to ensure the confidentiality of your data.

8. Your rights

In accordance with the GDPR, you have the following rights:

  • Right of access
  • Right of rectification
  • Right to erasure
  • Right to portability
  • Right to object

To exercise your rights, contact us at contact@wax-candy.com . You will receive a response within 30 days.

9. Cookies

This website uses cookies to improve navigation, measure audience, and offer personalized content. On your first visit, a banner will appear allowing you to accept or reject cookies.

10. Changes to the Policy

This policy may be updated at any time. Changes will be posted on this page with the date of update.

11. Contact

For any questions about your personal data, write to: contact@wax-candy.com